Refunds & Cancellations
(a) We understand that sometimes things can change. For changes made at least 15 days prior to arrival there is no cancellation fee and guests can choose to either reschedule, receive a gift voucher for the full amount or a refund minus our processing fee.
(b) For changes made 8-15 days prior to arrival, there is a cancellation fee of 50% of the total booking amount.
(c) For cancellations within 8 days prior to arrival there will be no refund, voucher or rebooking - partial or otherwise.
(d) All refunds incur a processing fee of 5% of the total transaction amount.
(e) Wilka Eco Escapes reserves the right to charge an additional fee for any rescheduled bookings including but not limited to emergency or injury where documentation or proofs are supplied.
(f) For bookings made that include a public holiday surcharge or fee, this fee is non refundable if you cancel or reschedule your booking. The normal cancellation policy is void for these bookings and there are no refunds for cancellations or reschedules less than 15 days prior to your stay.
(g) Wilka Eco Escapes may reschedule or transfer Your booking to a cabin in a different location if there is an extreme weather occurrence outlined by the relevant weather bureau for the area. This includes but is not limited to: flooding, bushfires and extreme heat. This change in location will not entitle You to any refund and is subject to the usual cancelation terms as set out in terms 8(a) to 8(e).
THE PERFECT GIFT.
A Wilka gift voucher for the ones you love to escape into nature is an ace way to show you care and let's face it, the benefits far outweigh anything you can box and bow. So consider gifting a moment to pause and to reset the senses with a relaxing weekend (or week) away with Wilka Eco Escapes.